WM 6.1/6.5 EAS support

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mSuite version 5.15 added support for WM 6.1 & 6.5 devices as Exchange ActiveSync (EAS) devices.  The EAS method has both advantages and disadvantages compared to the mSuite client for WM.  If you need help deciding which solution is the best fit for your requirements, please contact CommonTime or your authorized CommonTime partner company.

 

   mSuite for WM (via EAS) has the following capabilities

Mail

2 way Mail support.

Mail can also be synchronized on a schedule (Every N minutes) or on demand (Manually) or received by push (As items arrive).  Automatic synchronization only occurs during Peak Times.
Send and receive attachments.
Support for HTML mail.
 
Note: Automatic download of HTML mail requires the ActiveSync E-mail Sync Options on the device to be configured appropriately.  In particular, the Message Format field needs to set to HTML and the Download size limit field needs to be larger than the size of the full message.  Messages that are larger than the Download size limit will be truncated when initially downloaded to the device.  In such cases, it is necessary to download the full message and then use Menu > View > Get HTML to download the HTML version.

  Note: The Outlook mail client blocks the download of internet pictures.  To receive them, tap Internet Pictures Blocked and then tap Download Internet Pictures.

 

Support for Notes encrypted mail (Notes ID file must be imported in mSuite and user's mSuite password must be the same as Notes ID password).
Folder filing and folder management.

 

Contacts

Supports 2 way synchronization of contact information.
Remote directory search to find contact information from Lotus Domino directories.

Note - If you choose to synchronize contacts from Lotus Notes, your existing contacts on the mobile device will be removed.  So make sure that all your personal contact information is included in your Notes/Domino contacts before enabling contact synchronization.

 

Calendar

2 Way calendar synchronization.
Invitation processing (Accept, Accept Tentatively, Decline).

 

Tasks

2 Way task (todo) synchronization.

 

Security

SSL support.  See Certificates below.
Remote Wipe and Password Policy.

   Limitations

The functionality of the solution is limited by the capabilities of the Outlook/ActiveSync client.  So, for example:

- Only one 'Exchange' mail account and calendar is allowed.

- 'Counter proposal' and 'Delegation' meeting notices appear as ordinary email messages - it is not possible to accept/decline them on the device.

The Out of Office function is not supported.
'Notes' added/modified on the device to Calendar, Contacts or Tasks are not synchronized to Lotus Notes.
WM devices will only connect on ports 80 (non SSL connections) and 443 (SSL connections).  If you are using your own mSuite Proxy, you need to open the relevant port(s) inbound through the outer firewall and configure your mSuite Proxy to listen for connections on those ports.

   Enabling HTML mail message bodies

Server settings

From version 5.16 onwards, MIME email is automatically sent to the device in either MIME or HTML format.  In earlier versions, it was necessary to configure this.  Click here for more information.

From version 5.16 onwards, there is an option to Convert Notes Rich Text messages to MIME.  Click here for more information.

Device settings

It is also necessary to configure the Exchange ActiveSync mail settings on the dedice to allow HTML.  On the device, go to ActiveSync and use Menu > Options... then select E-mail and tap Settings...   Set Message format to HTML.

To ensure that the HTML portion of the message is always downloaded, set the Download Size Limit to Entire message.  If you don't do this then, with larger messages,  you may find that initially you only receive a text version of the message with no images.  If this happens, with the message open, use Menu > View > Get HTML.  NOTE: after tapping the Menu button, you may have to scroll down to find the View option.

If the Menu button is greyed out, scroll to the end of the message and tap Get the rest of this message.

   Certificates

If you configure the device to use SSL (to secure the wireless connection), the device must have a root certificate that matches the certificate that the Exchange Adapter has been configured to server up.

Some devices also require the subject of the certificate to include the DNS (host) name of the Server that the device is configured to use (in the EAS settings on the device).

If the devices connect via the CSC, the required root certificates are already installed on the device.

 

   Configuring the Outlook/ActiveSync client

There are several ways to create and configure an 'Exchange' account on a Windows Mobile device.  One way is via ActiveSync:

1.Go to Start > Programs > ActiveSync.
2.Use Menu > Add Server Source...
1.Go to Start > Tools > ActiveSync.
2.Use Menu > Configure Server...

 

All devices

1.Email address: use your Domino internet email address then uncheck the box marked Attempt to detect Exchange Server Settings automatically and tap Next.
2.Server address:
 
- if you are using the CSC, use eas.commontime.com
 
- if you are using your own mSuite Proxy, enter the host name or IP address of the mSuite Proxy server.
 
Windows Mobile devices will not allow you to enter the port number in the Server address field.  Such devices can only connect on ports 80 (non SSL connections) and 443 (SSL connections).  In this case you must either:
a) configure your mSuite system to use the CSC (and configure the mobile devices to use eas.commontime.com), or
b) configure your firewall to allow incoming TCP connections from mobile devices on ports 80 and/or 443 and to forward them to the mSuite Proxy's external listener port (typically 1700 or 605), or
c) configure your firewall to allow incoming TCP connections from mobile devices on ports 80 and/or 443 and configure your mSuite Proxy to listen for incoming TCP connections on ports 80 and/or 443 in addition to any other TCP ports it is already listening on.

 

3.Username: this is your mSuite account name which will normally be your Domino short name, but it depends on how your mSuite account is configured.  If your Domino account has multiple short names configured, it must be the first one listed in the person document in the Domino directory.
4.Password: Enter your mSuite password.
5.Domain: if you are connecting via the CSC, use your mSuite 'Alias' name - otherwise leave it blank. If you are using the CSC and do not know your 'Alias', open the mSuite admin console, right click on the database name (immediately below "mSuite Administration Console") then use All Tasks > Generate Provisioning Portal SMS Message The Alias appears after 'Alias:' and before ' cdzprov'
6.On the Edit Server Settings screen, decide what you want to sync and use the Settings... button to configure the options.
Note: Automatic download of HTML mail requires the Message Format field to be set to HTML and the Download size limit field to be larger than the size of the full message.  Messages that are larger than the Download size limit will be truncated when initially downloaded to the device.  In such cases, it is necessary to download the full message and then use Menu > View > Get HTML to download the HTML version.

 

 

See also: Configuring the Exchange Adapter

 

 


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