Logs

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When supporting end users or administrators within mSuite, a key resource is the abundance of logs available. Text-based, these offer a granular view of client and server activity.

 

Log Rotation

The server logs are based upon a 7 day rotation, and client logs are configurable, but 3 days by default, so consideration should be given to getting access to logs as soon as any problem is reported.

This topic highlights key logging areas that can be used to troubleshoot software, hardware and connectivity issues, and should certainly form the basis of information supplied to CommonTime support when a 2nd level issue is escalated.

 

Default Log Location

Most logs can be found in the Logs subfolder of the mSuite program folder which will often be located at [Program Files]\CommonTime\mSuite\Logs

 

 

Service Name

Location (on mSuite server unless otherwise stated)

Description

CommonTime Logs

Chat Service

mSuite\Logs\Chat\{date}.log

Sametime multi-client

Client Agent Proxy Server (CAP)

mSuite\Logs\CAP\{date}.log

Application deployment worker, Snapshot

Configuration Server

mSuite\Logs\CdzConfigSvc\{date}.log

Database access, report processing

Connection Manager Server (CMS)

mSuite\Logs\CdzConnMgr\{date}.log

Client\ServerComms\Authentication

Device Management Server

mSuite\Logs\DMServer\{date}.log

Enumerates application deployment

File Replication Server

mSuite\Logs\FileReplication\{date}.log

Connected with file replication server

Installer Log

C:\mSuite.txt

Installation Log                              

MMC Log

mSuite\mmc\{date}.log

Logs console errors

mNotes Server - Transaction (ITX)

mSuite\Logs\mNotes\Transaction\{date}.log

Information Transaction eXchange  logs

mNotes Server - Server

mSuite\Logs\mNotes\Server\{date}.log

Server based email\PIM session

mNotes Server - Session

mSuite\Logs\mNotes\[ShortName]\{date}.log

Individual user email\PIM session

Notification Server

mSuite\Logs\NotificationServer\Logs\{date}.log

ITX Push\Remote Kill

Proxy (DMZ)

C:\Documents and Settings\All Users\Application Data\CommonTime\Logs\Proxy\{date}.log

Extension of Connection Mgr Server

Proxy (Local)

mSuite\Logs\Proxy\{date}.log

Extension of Connection Mgr Server

Provisioning Portal

mSuite\Logs\ProvisioningPortal\{date}.log

Provisioning logs

Service Control Manager  (SCM)

mSuite\ Logs\SCM\{date}.log

mSuite service control start\stop & logging

Other  Logs



 

Windows Event Log

Action : go to Control Panel > Administrative Tools > Event Viewer > Application (view)

Service startup and failure information (Especially mNotes)

 

Which logs to send to CommonTime?

 

 

 

 


Page url: http://msuitehelp.commontime.com/index.html?ct_ref_logs.htm