Getting help

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If you experience any problems with mSuite or mDesign Server, you can find help at:

 

This webpage. The sidebar lists all of the available topics, or utilise the search functionality.
mSuite / mDesign Knowledge base at https://support.commontime.com/forums
Note: In order to see the full selection of topics, it will be necessary to sign in with a Zendesk account.  To register for free, please review this page: https://support.commontime.com/entries/30010042-Support-Registration
If you can't find the answer to your question either here or in the knowledge base, please raise a support ticket via Zendesk: https://support.commontime.com/tickets/new

 

 

Displaying the help

The quickest way to display the help is to press F1 or the Help button - If context-sensitive help is available, it will be displayed automatically.
Most dialogs have a Help button that displays relevant information.

 

 

Contacting CommonTime support

mSuite and mDesign customers with current product maintenance or subscription can contact our support team by raising support requests from the web site https://support.commontime.com/tickets/new or by phoning the support team. Note: The phone number is included in the email that contained your permanent software license key or subscription information.

 

Please only use the phone for high priority cases as this helps to maintain the general level of support for all of our customers.

 

Before contacting support, please make sure that you have checked this manual and the knowledge base located at:https://support.commontime.com/forums

 


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